SELLUP PTE. LTD. is a Singapore-registered company (Company No. 201611063H) with its registered office at 90 Lorong 23 Geylang, #05-03, Agrow Building, S388393.
SellUp operates the platform accessible at https://sellup.com.sg (hereinafter "SellUp"), a marketplace that enables users to sell, trade-in, or purchase pre-owned electronic devices and related services.
SellUp is not a licensed financial institution and does not fall under the regulation of the Monetary Authority of Singapore.
By accessing or using SellUp, users agree to abide by these Terms of Service.
SellUp provides a secure and convenient marketplace for users to:
SellUp acts as a transactional and logistical intermediary. While we facilitate the exchange of products and services between buyers and sellers, we do not own or stock inventory unless specifically stated. Each Order constitutes a contract between the Buyer and the Seller.
SellUp may assist in dispute resolution but is not liable for contractual obligations between buyers and sellers unless SellUp is explicitly listed as the seller.
All users agree to:
Sellers additionally agree to:
Device listings are manually uploaded by verified sellers. Prices and offers may fluctuate based on device condition, market demand, and availability.
Sellers are solely responsible for the accuracy of listed products. SellUp reserves the right to remove listings that violate platform rules or legal regulations.
An Order is confirmed when the Buyer completes checkout or when the Seller accepts a trade-in offer.
SellUp or the Seller may cancel an order prior to shipment in cases including, but not limited to:
Buyers will be notified and refunded in full if cancellation occurs before delivery.
Please refer to our Shipping Policy and Return Policy for full details.
Devices sold on SellUp include a minimum 30-day functional warranty by default. Extended warranty may be offered under SellUpCare, a third-party repair coverage plan.
Warranty does not cover:
All warranty claims must be initiated via our Support Page and are subject to inspection.
In the event of a dispute between Buyer and Seller:
All content on the SellUp platform - including logos, product descriptions, layouts, graphics, and software - is the intellectual property of SellUp or its content providers. Any unauthorized reproduction or use is prohibited.
SellUp is not liable for:
Our liability is limited to the transaction value or the amount paid for a specific service.
SellUp collects and processes personal data in accordance with Singapore's PDPA. Please refer to our Privacy Policy for more information.
SellUp reserves the right to amend these Terms of Service at any time. Continued use of the platform constitutes acceptance of the updated terms.
These Terms are governed by the laws of Singapore. Any disputes arising out of or relating to the platform shall fall under the exclusive jurisdiction of the Singapore courts.
For any queries, email us at: service@sellup.com.sg
At SellUp, we want our customers to shop with confidence. If you receive a product that is defective or not as described, you are entitled to request a return within 7 days from the date of delivery or self-collection.
You may request a return if:
SellUp reserves the right to reject return requests if:
Returns will not be accepted if:
If the device has been opened only to discover a manufacturer defect (e.g. it won't turn on, touchscreen doesn't work, etc.), please contact us within 7 days of delivery. We'll verify the issue and either offer a replacement or process a refund - as long as the device is returned in original condition with all accessories and packaging.
Not eligible for return if:
Return allowed if:
Not eligible if:
All used devices will be inspected upon return. If they fail to meet the above conditions, the return will be rejected.
Accessories (e.g., tempered glass, phone cases) are eligible for return only if they are unused and in their original, unopened packaging. Once the packaging has been opened or the accessory has been used, it is no longer eligible for return.
SellUp does not facilitate exchanges, but you may request an exchange directly with the seller at their physical store within 7 days of purchase. Exchanges are allowed for items of equal or higher value (with a top-up). No cash refunds will be provided.
We offer free island-wide shipping for all orders. At this time, we do not support international shipping.
Once your order is confirmed, our partner dealers will process and prepare the device for delivery within 1 - 4 business days.
Delivery typically takes 2 - 6 working days from the date of dispatch. Working days are defined as Monday to Friday, excluding public holidays.
You'll receive a shipping confirmation email with tracking details once your order has been dispatched.
While we work closely with our logistics partners to ensure timely delivery, delays may occur during peak periods or due to unforeseen circumstances. If there is a significant delay, we'll contact you directly.
Please double-check your delivery address at checkout, as we are unable to change the address once your order has been placed. SellUp is not responsible for delivery issues due to incorrect or incomplete address information.
If your tracking shows "delivered" but you did not receive the package, please report the issue to us within 14 calendar days of the delivery date.
We'll work with our logistics and dealer partners to investigate. Claims made after 14 days will not be eligible for refunds or re-delivery.
If a delivery attempt fails due to reasons such as the recipient being unavailable or the address being inaccessible, a re-delivery fee may apply, or the order may be returned to the seller.
Orders fulfilled by different dealers may arrive in separate packages. Each item will have its own tracking number if applicable.
