Terms

Preamble

SellUp operates the platform accessible at https://sellup.com.sg (hereinafter "SellUp"), a marketplace that enables users to sell, trade-in, or purchase pre-owned electronic devices and related services.

SellUp is not a licensed financial institution and does not fall under the regulation of the Monetary Authority of Singapore.

By accessing or using SellUp, users agree to abide by these Terms of Service.

1. Definitions

• •"Buyer": A user who purchases a product or service on SellUp.
• •"Seller": A verified business or individual who lists devices or services for sale on SellUp.
• •"User": Any individual who visits or uses the SellUp platform, including buyers, sellers, and visitors.
• •"Device": Any electronic product (e.g., phones, tablets, laptops, wearables) listed on SellUp.
• •"Services": Any value-added service offered on SellUp, including device insurance (SellUp Care), repair service, delivery, and device evaluation.
• •"Order": A confirmed transaction initiated through the SellUp platform.
• •"Platform": The digital infrastructure, including website, backend systems, and APIs, maintained by SellUp Pte. Ltd.

2. Purpose

SellUp provides a secure and convenient marketplace for users to:

• •Sell or trade in pre-owned and new electronic devices.
• •Purchase inspected and verified used devices from approved sellers.
• •Access value-added services such as extended warranty, repair comparisons, and secure delivery.

3. Role of SellUp

SellUp acts as a transactional and logistical intermediary. While we facilitate the exchange of products and services between buyers and sellers, we do not own or stock inventory unless specifically stated. Each Order constitutes a contract between the Buyer and the Seller.

SellUp may assist in dispute resolution but is not liable for contractual obligations between buyers and sellers unless SellUp is explicitly listed as the seller.

4. User Obligations

All users agree to:

• •Provide accurate, up-to-date information.
• •Use SellUp for lawful purposes.
• •Refrain from posting false, misleading, or infringing content.
• •Respect the rights of other users and sellers.

Sellers additionally agree to:

• •Maintain up-to-date inventory and accurate product descriptions.
• •Honour quoted offers and delivery timelines.
• •Comply with all applicable laws, including licensing (e.g., secondhand dealer registration, where required).

5. Listing & Offers

Device listings are manually uploaded by verified sellers. Prices and offers may fluctuate based on device condition, market demand, and availability.

Sellers are solely responsible for the accuracy of listed products. SellUp reserves the right to remove listings that violate platform rules or legal regulations.

6. Orders & Cancellations

An Order is confirmed when the Buyer completes checkout or when the Seller accepts a trade-in offer.

SellUp or the Seller may cancel an order prior to shipment in cases including, but not limited to:

• •Pricing errors.
• •Stock unavailability.
• •Suspicious activity or non-compliance.

Buyers will be notified and refunded in full if cancellation occurs before delivery.

7. Shipping & Returns

Please refer to our Shipping Policy and Return Policy for full details.

• •SellUp offers free island-wide shipping in Singapore.
• •Returns must be initiated within 7 calendar days.
• •Devices must match the condition stated in the listing to be eligible for refund.

8. Warranty & SellUp Care

Devices sold on SellUp include a minimum 30-day functional warranty by default. Extended warranty may be offered under SellUpCare, a third-party repair coverage plan.

Warranty does not cover:

• •Physical damage, water damage, or wear-and-tear.
• •Unauthorized repairs.
• •Battery degradation over time.

All warranty claims must be initiated via our Support Page and are subject to inspection.

9. Dispute Resolution

In the event of a dispute between Buyer and Seller:

• •Users are encouraged to contact SellUp Customer Support.
• •SellUp may mediate, but final decisions rest with the contractual terms between Buyer and Seller.
• •Unresolved disputes may be escalated to the Small Claims Tribunals (Singapore).

10. Intellectual Property

All content on the SellUp platform - including logos, product descriptions, layouts, graphics, and software - is the intellectual property of SellUp or its content providers. Any unauthorized reproduction or use is prohibited.

11. Limitation of Liability

SellUp is not liable for:

• •Loss of data, profit, or revenue.
• •Delays caused by third-party logistics or sellers.
• •Damages from misuse or modification of devices.

Our liability is limited to the transaction value or the amount paid for a specific service.

12. Privacy

SellUp collects and processes personal data in accordance with Singapore's PDPA. Please refer to our Privacy Policy for more information.

13. Amendments

SellUp reserves the right to amend these Terms of Service at any time. Continued use of the platform constitutes acceptance of the updated terms.

14. Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising out of or relating to the platform shall fall under the exclusive jurisdiction of the Singapore courts.

For any queries, email us at: service@sellup.com.sg

At SellUp, we want our customers to shop with confidence. If you receive a product that is defective or not as described, you are entitled to request a return within 7 days from the date of delivery or self-collection.

Return Eligibility

You may request a return if:

• •The item is defective, damaged upon arrival, or not as described.
• •The request is made within 7 calendar days from the date of delivery or self-collection.
• •The item is returned in its original condition with all original packaging and accessories included.

SellUp reserves the right to reject return requests if:

• •The item shows signs of use, tampering, or damage post-purchase.
• •Locks (e.g., Apple ID, Google account) are still activated.
• •The return falls under any of the non-eligible scenarios below.

Non-Eligible Return Scenarios

Returns will not be accepted if:

• •The 7-day window has passed.
• •You ordered the wrong item by mistake.
• •An incorrect or invalid shipping address was provided.
• •The parcel was collected by a third party and subsequently lost.
• •The item has been modified or contains unauthorized parts/repairs.
• •A fraudulent or unreasonable claim is made.

Phone & Tablet Return Conditions

New Devices

If the device has been opened only to discover a manufacturer defect (e.g. it won't turn on, touchscreen doesn't work, etc.), please contact us within 7 days of delivery. We'll verify the issue and either offer a replacement or process a refund - as long as the device is returned in original condition with all accessories and packaging.

Not eligible for return if:

• •The device has been used for personal setup (e.g. data transfer, app installation, prolonged usage), or
• •Shows signs of wear, damage, or tampering beyond basic functionality testing.

Used Devices

Return allowed if:

• •The item remains in the same condition as sold and includes all accessories.

Not eligible if:

• •The device is damaged, cracked, dented, or has liquid damage.
• •Any security lock remains active (e.g., Apple ID, Samsung ID).
• •The device has been repaired, replaced, or modified after purchase.

All used devices will be inspected upon return. If they fail to meet the above conditions, the return will be rejected.

Accessory Returns

Accessories (e.g., tempered glass, phone cases) are eligible for return only if they are unused and in their original, unopened packaging. Once the packaging has been opened or the accessory has been used, it is no longer eligible for return.

Exchanges

SellUp does not facilitate exchanges, but you may request an exchange directly with the seller at their physical store within 7 days of purchase. Exchanges are allowed for items of equal or higher value (with a top-up). No cash refunds will be provided.

Free Shipping Across Singapore

We offer free island-wide shipping for all orders. At this time, we do not support international shipping.

Processing & Delivery Times

Once your order is confirmed, our partner dealers will process and prepare the device for delivery within 1 - 4 business days.

Delivery typically takes 2 - 6 working days from the date of dispatch. Working days are defined as Monday to Friday, excluding public holidays.

You'll receive a shipping confirmation email with tracking details once your order has been dispatched.

Delays & Peak Periods

While we work closely with our logistics partners to ensure timely delivery, delays may occur during peak periods or due to unforeseen circumstances. If there is a significant delay, we'll contact you directly.

Address Accuracy

Please double-check your delivery address at checkout, as we are unable to change the address once your order has been placed. SellUp is not responsible for delivery issues due to incorrect or incomplete address information.

Delivered But Not Received

If your tracking shows "delivered" but you did not receive the package, please report the issue to us within 14 calendar days of the delivery date.

We'll work with our logistics and dealer partners to investigate. Claims made after 14 days will not be eligible for refunds or re-delivery.

Failed Delivery Attempts

If a delivery attempt fails due to reasons such as the recipient being unavailable or the address being inaccessible, a re-delivery fee may apply, or the order may be returned to the seller.

Multiple Orders from Different Sellers

Orders fulfilled by different dealers may arrive in separate packages. Each item will have its own tracking number if applicable.