FAQs

All devices sold on SellUp are authentic and verified by trusted local dealers. We do not list grey market, overseas refurbished, or blacklisted units. IMEI checks and warranty status are also validated during the inspection process.

Yes. Every device goes through a multi-point inspection by the dealer. Devices are checked for:

Devices sold on SellUp typically meet a minimum battery health threshold of 80% or higher, unless otherwise stated. The exact battery condition will be listed clearly on each product page.

Most used devices come with the device and charging cable. However, some listings may include:

Check the individual listing for details before purchase.

We accept the following payment methods:

Some dealers on SellUp offer installment payment options through platforms like ShopBack PayLater or Atome. Availability of these options will vary by dealer and will be displayed at checkout.

Delivery options vary by dealer. You may be offered:

The available options will be shown at checkout.

Returns are only accepted if the device:

Return requests must be submitted within 7 days of receiving the device. Refer to our Return Policy for full details.

Yes. All devices sold on SellUp come with warranty coverage, provided by our verified dealers.

Brand-New Devices:

Brand-new phones typically come with an official manufacturer's warranty, usually lasting 1 to 2 years, depending on the brand. For some brands like Samsung, the warranty may begin from the activation date or factory release date, as per distributor or telco policy. Please refer to the individual product listing for details and links to the respective brand's warranty policy.

Used Devices:

All used and refurbished devices undergo a full functionality check by our dealers and come with a 30 to 90-day limited hardware warranty. This warranty covers essential functions like touchscreen, buttons, camera, and charging. It excludes accidental damage, water exposure, and general wear and tear.

Warranty terms may vary slightly by dealer, but the coverage duration and conditions are always stated clearly on each product page.

No. The following fees are non-refundable:

Yes. A digital invoice will be issued upon successful payment, sent to your email and accessible via your account order history.

SellUp is Singapore's trusted marketplace platform that connects electronics sellers with verified buyers and dealers. Unlike traditional trade-in services, SellUp allows you to compare multiple offers from different buyers instantly, ensuring you get the best price for your device.

The platform covers smartphones, tablets, laptops, gaming consoles, and other electronics. You simply enter your device details, compare offers from verified dealers, and choose between store visit or home pickup for instant payment.

SellUp operates as a marketplace rather than a direct buyer, which means you get competitive offers from multiple verified dealers instead of a single fixed price. Key differences include:

Yes, SellUp prioritizes safety through a rigorous dealer verification process. All buyers on the platform are:

The platform also provides buyer ratings and reviews to help you make informed decisions.

SellUp's pricing system uses real-time data input from Singapore's licensed secondhand dealers. The dealers will input their offer regularly based on:

Please note: While we strive to ensure pricing accuracy, there may be rare occasions where a dealer's listed price is incorrect or subject to sudden change due to system errors or market fluctuations. In such cases, SellUp is not liable for any changes in price and reserves the right to cancel or adjust the quote even after the transaction is confirmed.

Several key factors determine your device's value:

For used devices, having an existing warranty or extended warranty does not increase the buy-back value. This is because secondhand dealers typically provide their own in-house warranty to future buyers, and cannot transfer or claim third-party warranties.

The price shown during the online evaluation is an estimated quote based on your selected condition. The final offer will be confirmed after the dealer inspects your device in person to verify its actual condition.

Prices on SellUp are updated dynamically based on inputs from licensed secondhand dealers in Singapore. Dealers regularly adjust their offers in response to real-time market conditions. Factors influencing these price changes include:

Because pricing is dealer-driven and market-sensitive, quotes can fluctuate at any time - even within the same day.

SellUp accepts a wide range of electronics including:

SellUp accepts devices in various conditions, even screen cracked or faulty.

Non-functional devices are only accepted for certain models.

No. Devices reported as lost or stolen are not accepted by any of our buyback dealers. All devices listed for sale on SellUp are screened through the Secondhand Goods Dealers Transaction Records System (SHOTS) to check for reported cases.

To ensure full traceability, dealers are required to record the seller's personal details and the device's electronic serial number for every transaction. This helps protect both buyers and sellers, and supports investigations if a device is flagged under police inquiry.

The SellUp process is designed to be fast and hassle-free. You'll receive an instant quote, choose your preferred dealer and appointment, and complete the sale either in-store or via home pickup.

Most transactions are completed within the same day, from getting a quote to receiving payment.

To maintain pricing accuracy and account for market fluctuations, SellUp only accepts bookings up to 3 days in advance. We recommend scheduling closer to your preferred date for the most accurate quote.

Required documentation for selling on SellUp:

Note: Stolen or reported devices cannot be sold; SellUp performs IMEI checks for verification.

SellUp ensures immediate payment upon successful transaction:

Transparency is key in SellUp's process:

SellUp's home pickup service offers maximum convenience by arranging island-wide collection across most residential and commercial locations in Singapore.

However, pickups are not available at the following types of locations:

For safety and verification purposes, pickups must take place at a valid address with accessible entry (e.g. home, office). Dealers may decline pickup requests that do not meet these conditions.

Both options have advantages depending on your preferences:

Store Visit Benefits:

Home Pickup Benefits:

If the device cannot power on, dealers may be unable to verify whether it is activation-locked or linked to an account (e.g. Apple ID). In such cases, the device may not be accepted to avoid potential misuse or ownership disputes.

Proper preparation ensures smooth transaction and maximum value:

1. Data backup: Save important photos, contacts, and files

2. Account logout: Sign out of all accounts (Apple ID, Google, Samsung, Microsoft)

3. Factory reset: Perform complete device wipe after backup

4. Physical cleaning: Clean device thoroughly, especially ports and screen

5. Gather accessories: Include original charger, cable, earphones if available

6. Remove cases/screen protectors: Let dealer assess actual device condition

Note: Once the screen protector is removed, it cannot be reapplied. Please remove only if you're comfortable.

SellUp respects your decision-making process:

SellUp lets you compare repair quotes for a wide range of electronic devices, including:

Common repairs include screen replacement, battery replacement, charging port issues, motherboard repair, and water damage diagnosis.

It's simple:

1. Select your device model

2. Choose the issue (e.g., cracked screen, battery issue)

3. View instant repair quotes from multiple verified repair shops

4. Choose your preferred repair shop and make a booking online

All prices are quoted upfront based on your selection - no hidden charges.

Yes. SellUp only works with verified and reputable repair service providers in Singapore. All shops are independently vetted for service quality, pricing transparency, and customer reviews.

You will need to book an appointment before walking in. This is to allow the repair vendor to standby the parts and allocate the time slot for your repair. Address and contact details will be provided after you select a repair provider.

Most common repairs (like screen or battery replacement) can be done within 30 to 90 minutes, depending on the shop and device model. For complex issues (like motherboard repair), the turnaround time may take longer and will be advised by the shop directly.

Yes. All repair providers on SellUp offer a warranty of 30 days, depending on the part replaced and their individual policy. Warranty coverage typically includes part defects and workmanship but excludes physical or water damage.

If there's any issue after the repair, please contact the repair shop directly. If the issue falls within the warranty period and terms, the shop will rectify it at no additional cost. If you face difficulties, contact SellUp and we'll assist in resolving the matter.

Payment is made directly to the repair shop upon completion of the repair. You do not pay SellUp for the service.